Customer Experience representative

A global leading Project Management company' located in Tel Aviv is looking for a Customer Experience Advocate. We are looking for someone who speaks native English or high level Portuguese / Spanish / French / German.

· Provide personalized, top-notch support to customer inquiries via email, phone and video call to understand their needs and ensure their success with the company.

· Empower our customers to connect their goals and challenges with the solution on the company.

· Serve as the liaison between our customers and the rest of the company team to advocate and help shape the best possible version of our product.

· Collaborate with the development team to identify, reproduce and report bugs until resolution.

Plan and execute online webinars, consultations, and one-on-one demos to educate our customers on new and existing features, unique use cases and best practices of our product.

דרישות:

· 0-2 years relevant professional experience.

· Native English speaker or English mother tongue, or high level Portuguese / Spanish / French / German- – must

· Excellent interpersonal skills and multitasking abilities

· Superb written and verbal communication skills

· Positive attitude, empathy, and high energy

· Ability to take initiative and adapt

· BA Degree in business or any relevant field

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