A global leading Project Management company located in Tel Aviv is looking for a Senior Implementation Consultant join our Implementation team. You'll work closely with customers to implement the company to help their business needs and challenges.
Take ownership of clients onboarding, professional services, and consulting projects.
Build strong relationships with our clients to understand their needs and ensure their success with the company.
Act as a project manager to ensure timelines are met
Serve as the main point of contact for our customers throughout the project and also liaison between clients and the rest of the relevant resources.
Work with customers to build their most time-sensitive workflows into the company and ensure there is a clear end-user training plan for those workflows.
Empower customers to connect their goals and challenges with the solution in the company
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Create training materials and project management resources for enterprise customers.
Build, own, and execute client success and onboarding plans
Scope and plan complex projects to set the stage for successful project execution.
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent the voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
5+ years of experience in B2B client-facing roles.
3+ years of experience in B2B SaaS as technical customer success / professional service/implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of complex products.
Experience in leading product implementation projects involving hands-on implementation and management of multiple resources.
Strong project management skills to keep projects on track and manage unique flows. PMO / PMI certification - an advantage
At least 3 years of experience implementing new technology for medium and large organizations.
Experience training a wide variety of users and teams.
Strong problem-solving skills
Experience in scoping implementation projects and in change management consultancy.
Ability to clearly articulate technical topics to a non-technical audience
Understanding JSON and RESTful APIs and other integration methods - an advantage.
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree preferred