Senior Implementation Consultant

A global leading Project Management company located in Tel Aviv is looking for a Senior Implementation Consultant join our Implementation team. You'll work closely with customers to implement the company to help their business needs and challenges.
  • Take ownership of clients onboarding,      professional services, and consulting projects.

  • Build strong relationships with our      clients to understand their needs and ensure their success with the      company.

  • Act as a project manager to ensure      timelines are met

  • Serve as the main point of contact for our      customers throughout the project and also liaison between clients and the      rest of the relevant resources.

  • Work with customers to build their most      time-sensitive workflows into the company and ensure there is a clear      end-user training plan for those workflows.

  • Empower customers to connect their goals      and challenges with the solution in the company

  • Lead online webinars, consultations, and      one-on-one demos to educate customers on the features of our product

  • Create training materials and project      management resources for enterprise customers.

  • Build, own, and execute client success and      onboarding plans

  • Scope and plan complex projects to set the      stage for successful project execution.

  • Navigate client organizations to uncover      additional product applications & opportunities for partnership

  • Spearhead internal cross-functional      improvement projects

  • Represent the voice of the customer and      influence product development roadmap

  • Partner with Consulting and Product teams      on upsell, cross-sell, and expansion opportunities

דרישות:

  • 5+ years of experience in B2B      client-facing roles.

  • 3+ years of experience in B2B SaaS as      technical customer success / professional service/implementation manager      / technical project management / technical account management /      technological consulting, specifically within onboarding and implementation      of complex products.

  • Experience in leading product      implementation projects involving hands-on implementation and management      of multiple resources.

  • Strong project management skills to keep      projects on track and manage unique flows. PMO / PMI certification - an advantage

  • At least 3 years of experience      implementing new technology for medium and large organizations.

  • Experience training a wide variety of      users and teams.

  • Strong problem-solving skills

  • Experience in scoping implementation      projects and in change management consultancy.

  • Ability to clearly articulate technical      topics to a non-technical audience

  • Understanding JSON and RESTful APIs and      other integration methods - an advantage.

  • Superb written and verbal communication      skills

  • Positive attitude, empathy, and high      energy

  • Ability to take initiative and adapt

  • Strong customer-facing and presentation      skills with the ability to establish credibility with executives

  • BA or BS degree preferred

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