A global company is looking for a knowledge base content writer to join the growing team. As a technical writer, you will be responsible for creating knowledge base articles, guides, use cases, and other materials needed for self-service channels.
As a technical content writer, you will:
Collaborate closely with internal stakeholders - Product, Marketing, Support - to identify documentation requirements.
Produce content for the company knowledge base and other self-serve channels, including articles for new features, use cases, and best practices.
Edit existing content to make sure it is up-to-date and accurate.
Analyze the content performance based on user's satisfaction and ticket reduction
Deliver top-quality work under tight timelines
1-3 years professional experience in technical or software products content writing.
Native English speaker – Must
Active initiator, outstanding verbal and written communication skills.
Passion for writing content to help users succeed through user-friendly content.
Understanding workflows and attention to details.
Tech world orientation - an advantage