An identity management company he provides critical, moduadquartered in Israel,lar solutions to link physical and digital identities so that companies and their customers can confidently connect. 

Responsibilities:

 As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently. 

• Establish an excellent rapport with customer contacts to become a trusted advisor. 

• Understand the business of our customers, internal processes, the business needs, technical requirements, and deadline scheduling in order to deliver value. 

• Be the voice of the customer internally and ensure customer satisfaction by proving extraordinary value. 

• Partner with sales and be the technical expert while in pre-sale activities to bring opportunities to a closure. 

• Establish and maintain customer satisfaction across named accounts from the on-boarding stage throughout their lifetime as a customer. 

• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services. 

• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. 

• Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. 

• Address customer problems directly, when possible, and educate them on how to do so themselves going forward. 

• Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.